Will the librarians of Bay County please stand up?
The Bay County Library System has been recognized by the State Librarian for its superior customer service.
The Michigan Library Association’s annual conference was held in Novi on Wednesday, Oct. 17. It’s there where State Librarian Randy Riley presented the Bay County Library System with the 2018 State Librarian’s Excellence Award for its superior customer service.
"With all of the great libraries in Michigan, it’s very difficult to pick just one for this award," Riley says.
"The Bay County Library System has transformed its community by providing vital opportunities to learn and connect. Community is at the forefront of everything it does."
There were several reasons that BCLS was honored with the award. At the top of the list was the Bay Area Writing Center. Located at the Alice & Jack Wirt Public Library in downtown Bay City, the writing center provides free writing workshops and one-on-one tutoring to anyone in the community.
The writing center is a partnership between BCLS and Saginaw Valley State University.
The BCLS staff was recognized for increased community outreach, their involvement with service clubs, local boards, and organizations, and for giving back to the community in general.
The award comes as part of the annual State Librarian’s Excellence and Citations of Excellence awards as presented by the Library of Michigan Foundation and Library of Michigan. BCLS beat out libraries from across the state.
An award selection committee made up of representatives from a range of library types, including public, school, academic, and special libraries, chose BCLS based on their ability to provide superior customer service cost-effectively and with a "can-do attitude."
BCLS was also select for delivering on their promises and fulfilling their commitment to high standards of customer service.
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