If you have ever or will ever need to do research at school, odds are that ProQuest will be involved in some capacity. Originally, I arrived at ProQuest as a Customer Service Representative (via a college friend's recommendation), but now I work as a Technical Support Consultant. The group offers 24/7/365 support to customers worldwide for ProQuest products and platforms. My group primarily deals with authentication issues and troubleshooting bugs, but also dabbles with content related questions and search assistance. In addition to these customer facing duties, I also work with our social media team by monitoring social media channels and assisting with Spanish language related communications. The two things I enjoy most about my job is 1) interacting with different people everyday and 2) figuring out why things are not working correctly and then getting them to work. I also have to mention that everyone that I have encountered at ProQuest is friendly and easy to talk to. My coworkers make ProQuest a great working environment, which I think is something the company really strives to achieve.
| Job Title: |
Technical Support Consultant |
| Company: |
ProQuest |
| College: |
University of Michigan, College of Literature, Science, and Arts, BA in History, Ann Arbor, MI
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| High School: |
Powers Catholic High School, Flint, MI
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| Lives In: |
Ann Arbor |