Brownrigg Companies is an insurance agency that prides itself on knowing what it's selling, as well as letting its customers know what they are buying.
Ever read the first page of insurance policy and feel lost? Ever look at the stack of pages that come after it and feel even worse about your chances or ever really understanding what you just bought? Brownrigg Companies is making sure its customers don't ever feel that way.
"We really study the policies," says Nancy Brownrigg, CEO of
Brownrigg Companies. "We want to make sure customers understand what they are buying. We don't pay our sales team on a commission. They are educators."
The Troy-based company sells commercial insurance policies, including products for industries that require unique and large insurance programs such manufacturers of plastics, chemicals, and automotive components.
The 26-year-old business has grown about 10 percent annually over the last five years. That has allowed it to hire three people in underwriting and customer service. It currently employs 15 people and is looking to hire one more.
Brownrigg Companies has also been recently recognized as among the top 10 percent of all agencies representing Michigan Millers Mutual Insurance Company. The award is based on a number of factors including production, outstanding customer service, and business retention.
"It lets us know we are meeting their goals and objections," Brownrigg says. "And that we are making products companies want to purchase."
Source: Nancy Brownrigg, CEO of Brownrigg Companies
Writer: Jon Zemke
Read more about Metro Detroit's growing entrepreneurial ecosystem at SEMichiganStartup.com.
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