The Capital region-based success story, Two Men and a Truck, tops national rankings for customer service, underscoring a philosophy they say is the driving force behind their international expansion.
According to excerpts from the article:
The company has more than 1,300 trucks on the road. There are some 200 business sites in the United States, five in Canada and two in Ireland.
When adding a new franchise the company looks for a location with a strong working class to provide employees and a mobile middle class that can afford and needs the service.
Brig is concentrating on growing the company's interstate moving segment. Many franchises are up and running in the West; now it's time to move east.
"Despite the tight market conditions, we have not lost any franchises and the company continues to grow," Brig says.
As a cost control measure and because the family believes in conservation, the company is going green. A solar/wind turbine system sits alongside its headquarters, primarily as backup power.
"This system can keep us up and running, but it also makes us aware of how much power is used by such things as coffee makers and computers left on," Brig says. "We have saved five times what the windmill generates just by consciously turning off lights and putting systems on timers. Everyone is getting with the program."
Read the entire article here.
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