AIM Computer Solutions has watched its business grow over the last year primarily through referrals, a phenomena the 18-year-old firm’s leadership credits to its inclusive business model.
The Fraser-based business develops ERP software for small- to medium-sized manufacturers. Creating that software means AIM Computer Solutions needs a lot of continuous input from its customers.
"We run our business almost like a cooperative," says Jerry Czernel, vice president of operations for
AIM Computer Solutions. "Users have direct input into how we develop our applications. They are the owner/operator of our software."
That has allowed AIM Computer Solutions to pickup another three customers over the last year.
"That for us is a lot," Czernel says. "We look for one to...four new customers each year."
AIM Computer Solutions has hired one person for customer support over the last year. The firm now has a staff of 17 employees, and another 25 people in its extended staff. It is also looking for an intern. Czernel is optimistic that the firm’s continued growth will allow it to continue hiring in 2014.
"It's looking very rosy," Czernel says. "We immediately replenished the new business we got with double that amount in the pipeline."
Source: Jerry Czernel, vice president of operations for AIM Computer Solutions
Writer: Jon Zemke
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