Lansing-based Jackson National recently received national recognition for its dedication to customer service.
In its latest benchmarking study, the Service Quality Measurement Group, Inc. (SQM), recognized Jackson National as a World Class service provider. Generally, only five percent of contact call centers receive this designation; however, 2008 marks the fourth consecutive year that Jackson’s received the recognition.
SQM benchmarks more than 250 North American contact centers every year. To achieve a World Class designation, at least 80 percent of customers surveyed must rate their experience with a company’s contact center as “very satisfied.”
This year, Jackson received the highest rating from 88 percent of the survey’s participants, a four percent increase over last year’s results.
“In a volatile market, the ability to accurately and efficiently service investor and adviser needs is a major competitive advantage for our organization,” says Clark Manning, president and chief executive officer of Jackson. “The fact that we were able to gain percentage points during this time speaks volumes about the individuals who represent Jackson in our call center. We are very pleased to receive this recognition from SQM for the fourth year in a row, and I congratulate our entire service department on an outstanding accomplishment.”
Jackson National also recently developed a new corporate Web site. The new site, www.jackson.com, replaces the old www.jnl.com address. The new site includes new tools and services for advisers and their clients.
Source: Andrew Silver, Jackson National
Ivy Hughes is the managing editor of Capital Gains andcan be reached here.
All Photographs © Dave Trumpie
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