In a world in which so many people buy insurance from faceless companies online, Susan Kirk Rosales hopes to bring real relationships into the equation with her new business, Rosales Insurance Agency
"We try to get to know our clients," says Rosales. "You're going to need us when you're in a time of need. You want to know that when we're there in a time of crisis, you can recognize that face."
In addition to insurance, Rosales offers financial services to her clients in the new E. Michigan Ave. office. Her office, which is affiliated with State Farm Insurance, opened in January and celebrated its grand opening this month.
"It's growing area here, a great place to be," Rosales says of her location, which formerly served as home to a dry cleaner. "We're in Saline, near Ann Arbor and near Ypsilanti. It's going very well."
Rosales recently moved back to the Ann Arbor area where she grew up after living in Texas for six years. She returned to the area to be closer to family. She hopes Rosales Insurance will grow to be deeply involved in the community through civic organizations and support of local kids' groups.
The new, 800 square-foot office currently employs Rosales and three additional team members.
Source: Susan Rosales, Rosales Insurance Agency
Writer: Natalie Burg