In a fascinating Q&A with professor Lynn Perry Wooten, the Ross School's web site posts a discussion about corporate leadership and crisis management.
"Yes. We all agree that breaking into voicemail and email is unethical. But as managers what matters is what we do about unethical behavior. You have to think about how you're going to correct the behavior, who will take the action steps, and how to make sure that behavior doesn't become institutionalized in the organization. What is going to be the change mechanism? When you think of the tabloid culture, they build a business model around getting the juicy story first. A lot of crises come from the competitive pressure of business models. When Toyota talks about their crisis, they talk about trying to compete to become the largest auto manufacturer in the world and then neglecting quality. "
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