For Omega Computer Services it's about more than technology

Kathy Jennings | Thursday, January 16, 2014

Rapidly growing business has meant a change in surroundings for Omega Computer Services.

The company that got its start working for businesses like Stryker and the Kellogg Co. outgrew its space in the Kingsedge office building off Kings Highway and in November relocated the the heart of downtown. Now the IT support business is across from the Arcadia Creek Festival Place, at 167 E. Kalamazoo Ave.

Business is up by 600 percent as the company built on the loyalty of large corporations has branched out into new areas and now serves businesses of all sizes across Southwest Michigan and even the east side of the state.

"2013 was a big year for us," says Ron Harris, CTO. Changes the company made at the end of 2012 to create new managed services packages paid off in a big way the following year. Omega Computer Services has found its niche in part by offering new hardware as part of its packages.

Harris says that often companies hang on to their technology beyond the useful life of the equipment. Starting out a managed service contract with new equipment increases efficiency and means as an outsourced IT department Omega Computer Services spends less time on emergency repairs.

For some companies, Omega Computer Services provides all IT functions and for others it works with in-house IT staff. For its customers, Omega develops, manages, and protects computers, phones, networks, and data.

Omega Computer Services is locally owned and has been in business since 1994. With the recent growth spurt its staff has expanded to six full-time employees. Contract employees can bring that number to 12 at times.

The company went from a space with 800 square feet to 3,000 square feet to accommodate its growing staff and to offer customers a nicer, larger office with a more professional look to it, Harris says.

The move also was intended to increase the company's visibility in the community. "We want people to know we are here," Harris says.

Omega emphasizes building relationships with customers that last, based on finding the technology that is the best fit for the company. They find out about the people who will be using the technology and how it will be used to come up with the right solution. "We do what's best for their business, not their technology," Harris says.

Writer: Kathy Jennings, Second Wave Media
Source: Ron Harris, Omega Computer Services

For Omega Computer Services it's about more than technology

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